WhatsApp appointment reminders and one-tap confirmation.
Konabia reminds patients of every appointment as far ahead as you choose and asks them to confirm or cancel with one tap. Your calendar updates itself and reception stops calling one by one.
Without reminders
An empty slot in the calendar is revenue that doesn't come back.
They forget
They booked three weeks ago and didn't write it down. Not bad faith: they just don't remember.
Reception on the phone
Confirming tomorrow's appointments one by one means hours of calls and unanswered messages.
You find out too late
If they cancel when the appointment is about to start, there's no time to give that slot to anyone.
How it works
Remind, confirm and know who's missing.
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01
You choose when
One or more reminders, from 1 hour to 30 days before. For example, one the day before and another 2 hours before.
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02
It asks for confirmation
A WhatsApp message with two buttons: Confirm and Cancel. No calls.
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03
The calendar updates
If they confirm, the appointment shows as confirmed by the patient. If they cancel, the slot is freed.
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04
You see who's missing
The daily summary lists unconfirmed appointments and when the last reminder was sent.
On the channel they use
WhatsApp first, plus SMS and email.
Each channel has its own reminders, so you can combine them. They all go out on their own, with the appointment details.
Via the official API on your own number. Reminder and reconfirmation with buttons to confirm or cancel.
SMS
For patients who'd rather not use WhatsApp, with their own reminders and timings.
With links to add the appointment to Google Calendar, Outlook or their phone calendar.
And if they need to change it
The message can include a link to their booking, where the patient can change or cancel it. When they do, your clinic gets a notification.
And if they don't show
No-shows, measured, not guessed.
Konabia doesn't promise you a figure: it shows you yours, so you can compare before and after turning reminders on.
Automatic no-show
If you turn it on, an appointment still pending after the grace period you choose (for example, 20 minutes) is marked as a no-show.
No-show rate
In your reports, compared with the previous period.
On the patient profile
How many times they haven't shown up, so you can take it into account next time.
FAQ
Questions about appointment reminders
How far ahead is the reminder sent? +
You choose: from 1 hour to 30 days before the appointment. You can schedule several, for example one 48 hours before and another 2 hours before.
Can patients confirm or cancel from WhatsApp? +
Yes. The confirmation message has Confirm and Cancel buttons, and the appointment status changes in your calendar as soon as the patient taps one.
What if they want another day or time? +
The message can include a link to their booking, where they can change or cancel it. When they do, your clinic gets a notification.
What about patients who don't use WhatsApp? +
You can also turn on SMS and email reminders. Each channel has its own reminders, so you can combine them however you like.
Can I keep using my clinic's WhatsApp number? +
Yes. Konabia connects to the official WhatsApp Business API on your own number, and you can keep using the WhatsApp Business app on your phone.
How much does each reminder cost? +
The clinic pays Meta directly for WhatsApp messages, with no markup from us. Reminders are included in every Konabia plan.
How much do no-shows drop? +
It depends on each clinic, and we won't promise you a figure. What Konabia does is measure your no-show rate, so you can see the difference with real data.
Keep exploring
Related features
Shared inbox and automatic messages, via the official API on your own account.
Learn moreOnline booking
A 24/7 widget on your website: patients pick treatment, day and time.
Learn moreCalendar
Your whole team in one view, multiple locations, occupancy and packages on every appointment.
Learn moreFollow-ups
Aftercare, check-ins and repeat invitations after every treatment.
Learn moreReady to make sure no patient goes without follow-up?
Ask for your follow-up audit: in one call we go through your schedule and your patient database with you.
- We look at what's slipping away: half-used packages, overdue check-ups and dormant patients
- We show you Konabia with your clinic's treatments
- If we're not a fit, we'll say so