Artificial intelligence only where it helps, and always under your control.
Konabia's AI answers your patients with what you've taught it about each service, hands over to reception what it doesn't know and alerts your team when something's wrong.
Clear rules
An AI that knows its limits.
What it does
- Answers questions with the information you set: price, duration, who it's for…
- Offers to find a slot when the patient is interested
- Reads replies to follow-ups and alerts you if something's wrong
- Sorts negative comments by topic
What it doesn't do
- Answer with information you haven't given it
- Assess a specific case: it refers it to the professional
- Sit on a question it can't answer: it hands it to reception
- Change anything until you save it
You teach it
It learns from your services, not from the internet.
For each service, the AI has a context sheet. The basics sync automatically from your services and you write the rest the way you'd explain it to a patient.
Service details
Price, duration, professional and first visit, synced from your services.
What it is and who it's for
What it involves, who it suits and who it doesn't.
Before and after
How to prepare for the visit and what to expect afterwards.
Frequently asked questions
Common questions, ordered by how often they're asked.
Your own rules
What you always want it to say, for example how financing works.
Clinic context
Opening hours, location and everything not tied to a specific service.
Test it first
You talk to it before your patients do.
Write the way a patient would and see what it answers and what it based the answer on. The test isn't saved and changes only apply when you save them.
Sample conversation.
Where it works
AI in Konabia, on specific tasks.
Answers leads
Replies instantly to anyone messaging from an ad, even at 9:40 pm.
Instagram lead captureAnswers questions on WhatsApp
With each service's context, handing to reception what it doesn't know.
WhatsAppReads follow-ups
If a patient says something isn't right, it alerts your team.
Follow-upsSorts complaints
Classifies negative comments by topic so you know what to improve.
Reputation & reviewsYour team in charge
Nothing slips out of your control.
Every conversation
See what the AI answered in each conversation.
Hands over to reception
If it doesn't know something, it leaves the conversation to your team.
Changes when you save
What you edit applies to the next conversations, not before.
Which services are ready
See which context sheets are complete and which are missing.
FAQ
Questions about the AI
Does the AI talk to my patients on its own? +
It answers questions on WhatsApp using only the information you've given it about each service and the clinic. What it doesn't know, it hands to reception, and you can see all its conversations.
Can it give diagnoses or assess a case? +
No. When a patient raises a specific case, the AI suggests the professional assesses it and offers to find an appointment.
Do I have to write everything from scratch? +
No. Price, duration, professional and first visit sync from your services. You complete the description, FAQs and your rules.
Can I test it before switching it on? +
Yes. You can chat with it as if you were a patient and see what information each answer was based on. The test isn't saved.
What else does Konabia use AI for? +
To read patients' replies to follow-ups and alert you if something's wrong, and to sort negative survey comments by topic.
Keep exploring
Related features
Instagram lead capture
Instant replies to your ad leads and booking right inside WhatsApp.
Learn moreShared inbox and automatic messages, via the official API on your own account.
Learn moreFollow-ups
Aftercare, check-ins and repeat invitations after every treatment.
Learn moreReputation & reviews
An NPS survey after every visit, Google reviews and alerts about unhappy patients.
Learn moreReady to make sure no patient goes without follow-up?
Ask for your follow-up audit: in one call we go through your schedule and your patient database with you.
- We look at what's slipping away: half-used packages, overdue check-ups and dormant patients
- We show you Konabia with your clinic's treatments
- If we're not a fit, we'll say so