Your clinic's WhatsApp, organised, with every patient alongside.
Automatic confirmations, reminders and follow-ups, plus a shared inbox where your team replies with the patient profile in view. Via the official API and your own WhatsApp Business account.
The front-desk phone WhatsApp
One phone, the whole team and no order.
Messages get lost
A Friday afternoon enquiry gets buried under confirmations and photos.
Nobody knows who replied
Two people answer the same thing, or nobody does, because each thought the other had.
No patient context
To see which treatment they're on or when they last came, you have to leave the chat and search another system.
What goes out on its own
The usual messages, without anyone typing them.
Shared inbox
The whole team, in the same conversation.
All your clinic's conversations in one place, with the patient profile alongside so you reply knowing who you're talking to.
Filters and statuses
Unread, ad leads, waiting or replied. Nothing goes unanswered.
The appointment, inside the chat
Each conversation shows the related appointment: treatment, date and professional.
Signed by whoever replies
Every team message carries the name of the person who wrote it.
Quick actions
Remind them of their next visit, send a birthday offer or ask for a review in one click.
Tags and quick notes
Jot down what matters («sensitive eyes», «prefers WhatsApp») without leaving the chat.
The profile alongside
Visits, spend, appointments and a button to book the next visit right there.
Meta's rules, handled
You always know what you can send.
WhatsApp only allows free-form messages within 24 hours of the patient's last message. After that, only Meta-approved templates. Konabia tells you when the window is closed and lets you pick the right template.
The number you already have
You don't change number. Or phone.
Konabia is a Meta tech provider, so we connect your WhatsApp Business directly with Meta, with no Twilio or middlemen. With Meta's coexistence, the number your patients already have stays the same.
The same number as always
The one on your cards, on Google and on your Instagram. Your patients notice nothing.
Your team keeps the app
You can keep replying from the WhatsApp Business app on the phone, and those conversations are in Konabia too.
Connected directly to Meta
No middlemen: Meta bills your clinic for messages, with no markup from us.
What changes when you connect
When coexistence is switched on, Meta disables broadcast lists, disappearing messages, view-once messages and live location on that number. Groups keep working on the phone, but they don't sync with Konabia. To message several patients at once you use campaigns, which also respect each patient's consent.
See campaignsYour own account
Official WhatsApp Business API, in your clinic's name.
Official API
Konabia runs on the official WhatsApp Business API, not workarounds on top of WhatsApp Web.
Meta tech provider
Konabia is approved by Meta as a tech provider: we connect your WhatsApp Business directly, with no middlemen.
Meta bills you directly
The clinic pays Meta for messages at its official rates. Konabia adds no markup.
Leads at any hour
Someone messages at 9:40 pm? Make sure someone answers.
Konabia's AI can answer leads on WhatsApp with the information you set for each service: price, duration, who it's for. And you test it before switching it on.
FAQ
Questions about WhatsApp
Is it official WhatsApp? +
Yes. Konabia uses Meta's official WhatsApp Business API, connected to your clinic's account.
How is it different from tools that connect WhatsApp by scanning a QR code? +
Those tools connect as if they were WhatsApp Web, a route WhatsApp doesn't allow for automated messaging: your clinic's number can get banned and the connection breaks whenever WhatsApp updates. Konabia uses Meta's official API with coexistence, so you automate without risking your number and keep using the app on your phone.
How much do messages cost? +
WhatsApp messages are not included in the Konabia fee: the clinic pays Meta directly, at its official rates by message type and country. Konabia adds no markup.
Can several people on the team reply? +
Yes. The inbox is shared and every team message carries the name of the person who wrote it, so everyone knows what has been answered.
What is the 24-hour window? +
It's a WhatsApp rule: you can message freely within 24 hours of the patient's last message. After that, only Meta-approved templates. Konabia tells you when the window is closed.
Who gets the automatic messages? +
Only patients with WhatsApp consent. If someone opts out, they stop receiving them immediately.
Do I have to change my WhatsApp number? +
No. With Meta's coexistence we connect the WhatsApp Business number you already use, so it stays the same for your patients.
Can I keep using the WhatsApp app on my phone? +
Yes. Your team can keep replying from the WhatsApp Business app, and those conversations also appear in Konabia.
What stops working when the number is connected? +
Meta disables broadcast lists, disappearing messages, view-once messages and live location on that number. Groups stay on the phone but don't sync with Konabia. To message several patients at once you use campaigns.
Who sets up the account? +
We do, during setup: we connect your WhatsApp Business number, prepare the templates and train your team.
Keep exploring
Related features
Campaigns
Via WhatsApp, email and SMS, segmented and measured in bookings.
Learn moreInstagram lead capture
Instant replies to your ad leads and booking right inside WhatsApp.
Learn moreFollow-ups
Aftercare, check-ins and repeat invitations after every treatment.
Learn moreGDPR & consent
Consent per channel, automatic opt-outs and data hosted in the EU.
Learn moreReady to make sure no patient goes without follow-up?
Ask for your follow-up audit: in one call we go through your schedule and your patient database with you.
- We look at what's slipping away: half-used packages, overdue check-ups and dormant patients
- We show you Konabia with your clinic's treatments
- If we're not a fit, we'll say so