Follow-up, yes. With every patient's consent in order.
Konabia records each patient's consent per channel (WhatsApp, email and SMS), honours every opt-out instantly and stores your clinic's data on servers in the European Union.
The usual risk
Messaging patients without control can be costly.
Lists without consent
Broadcast lists built from every contact on the phone, without knowing who agreed to receive messages.
Opt-outs noted on paper
Someone asks you to stop messaging them… and the next campaign reaches them anyway.
Fear of a complaint
A complaint to the data protection authority can cost far more than any campaign.
How it works
Consent, checked on every send.
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01
Consent per channel
Each profile records whether the patient accepts messages via WhatsApp, email and SMS, separately.
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02
Every send checks it
Campaigns and messages only go to patients with consent on that channel.
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03
Automatic opt-out
If a patient opts out, they stop receiving messages on that channel instantly.
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04
Data in the EU
Your clinic's and your patients' data are stored on servers in the European Union.
Three channels
Each channel, with its own consent.
A patient can accept WhatsApp but not email, or the other way round. Konabia respects it channel by channel.
Via the official WhatsApp Business API, with Meta-approved templates for messages outside the 24-hour window.
Campaigns and communications only to those who agreed to receive them by email.
The same control: no SMS consent, no SMS.
Shared responsibility
Konabia gives you the tools. You decide how to use them.
GDPR compliance doesn't depend on software alone. This is what Konabia does and what remains in your clinic's hands.
What Konabia does
- Stores each patient's consent per channel
- Sends only to those with consent on that channel
- Applies opt-outs automatically
- Hosts data on servers in the European Union
- Uses the official WhatsApp Business API
What remains your clinic's job
- Collecting consent properly and in a demonstrable way
- Informing patients in your privacy policy
- Deciding what you use their data for
- Reviewing your legal texts with your data protection adviser
FAQ
Questions about GDPR and consent
Does Konabia make me GDPR compliant? +
Konabia gives you tools to do it right: consent per channel, sending only to those with consent, automatic opt-outs and data hosted in the EU. Responsibility for your patients' data remains with your clinic, so we recommend reviewing your legal texts with your adviser.
Where is the data stored? +
On servers in the European Union.
What happens if a patient opts out? +
They stop receiving messages on that channel instantly, without anyone having to note it down manually.
Can I send a campaign to my whole patient base? +
It will only reach patients with marketing consent on the channel you choose. Those without it won't receive it.
Is consent the same for every channel? +
No. It's stored separately for WhatsApp, email and SMS, because a patient may accept one and decline another.
Keep exploring
Related features
Shared inbox and automatic messages, via the official API on your own account.
Learn moreCampaigns
Via WhatsApp, email and SMS, segmented and measured in bookings.
Learn morePatient profile
Treatments, spend, packages, balance, consent and messages for every patient.
Learn moreWin-back flows
Spots who stops coming, messages them and measures how many really come back.
Learn moreReady to make sure no patient goes without follow-up?
Ask for your follow-up audit: in one call we go through your schedule and your patient database with you.
- We look at what's slipping away: half-used packages, overdue check-ups and dormant patients
- We show you Konabia with your clinic's treatments
- If we're not a fit, we'll say so