Every treatment, with its own automatic follow-up.
When the appointment ends, Konabia sends the aftercare, asks how it's going a few days later and, when it's time, invites them to book again. If something's wrong, it lets you know.
What happens without follow-up
The appointment ends. The treatment doesn't.
Aftercare gets forgotten
You explain it in the treatment room, but at home she no longer remembers if she could wear make-up or exercise.
A problem nobody spots
A bruise or a reaction nobody asks about… until it shows up in a Google review.
The repeat that goes overdue
Results last a few months and nobody tells her when to come back. She repeats it elsewhere, or not at all.
How it works
It starts on its own, when the appointment ends.
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01
The appointment ends
The patient has a treatment that has a follow-up assigned.
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02
Their follow-up starts
Konabia starts that service's message sequence for that patient.
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03
Each message, on time
Aftercare when the visit ends, a check-in a few days later and the invitation to repeat when it's due.
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04
It closes with an outcome
If they book that treatment again, it's marked «Booked again». If not, it ends with the last message.
Three message types
Care, ask and invite back.
Each follow-up combines these messages in the order and on the days you choose.
Instructions, in writing
What to do and avoid after the treatment, on their phone when they need it.
Ask and listen
Konabia asks how they feel and AI reads the reply to spot anything that needs attention.
The invitation, on time
When results start to fade, it invites them to book that same treatment again.
AI that listens
If something's wrong, your clinic knows.
When the patient replies to «How are you», Konabia's AI reads the reply. If all is well, nobody is bothered. If it spots something to review, it alerts your team.
How we use AIReady to use
Follow-ups ready for every treatment.
Some follow-ups come ready-made, others we build for your clinic during setup and, on top of that, you can design your own from the dashboard.
Facial botox
Lip filler
Thread lift
Hydroxyapatite
Facial mesotherapy
Aquapure facial
Laser hair removal
Dental cleaning
Days are indicative: each clinic adjusts them to its own protocol.
All in one dashboard
See who's in follow-up and who came back.
Each patient with their service, their sequence progress and the next message. And one number that matters: how many booked again.
They booked that treatment again: goal achieved and the sequence closes.
The last message was sent without a new booking, or the clinic ended it manually.
The clinic stops it whenever needed, for example if the patient no longer comes.
Made to fit
Design each follow-up the way you work.
Per service
Assign each follow-up to one or more of your clinic's services.
Days and order
When the visit ends or X days later. Order the messages however you like.
Channel per message
WhatsApp, email or SMS at each step of the sequence.
Your own copy
Use your own aftercare, check-in and renewal templates.
Duplicate and adapt
Copy a follow-up and tweak it for a similar treatment.
Draft or active
Prepare follow-ups as drafts and activate them when ready.
FAQ
Questions about follow-ups
When does a follow-up start? +
Automatically when the appointment for a service with a follow-up assigned ends. Your front desk doesn't need to do anything.
What happens if the patient books again? +
The goal is for them to repeat that same treatment. As soon as they book again, the follow-up is marked as achieved («Booked again») and they receive no more messages from that sequence. If they don't book, the follow-up ends with the last message.
Can I pause or end a follow-up? +
Yes. From the dashboard you can pause or end it manually whenever you need to, for example if the patient won't be coming back to the clinic.
Do I have to build follow-ups from scratch? +
No. Some follow-ups come ready-made, others we build specifically for your clinic during setup and, on top of that, you can design your own from the dashboard.
What does the AI do with replies? +
It reads the patient's reply to the «How are you» message. If it spots something to review, it alerts your clinic with a dashboard notification plus WhatsApp and email.
Which channels are messages sent on? +
WhatsApp, email or SMS: you choose the channel for each message in the sequence. Messages are only sent to patients who have consented on that channel.
How much do WhatsApp messages cost? +
The clinic pays Meta directly by connecting its WhatsApp Business account through Meta Business. Konabia adds no markup.
Keep exploring
Related features
Session packages
Packages, with or without Wallet, that remind patients when the next session is due.
Learn moreWin-back flows
Spots who stops coming, messages them and measures how many really come back.
Learn moreShared inbox and automatic messages, via the official API on your own account.
Learn moreAI with clear limits
AI only for specific, measured actions, always under your control.
Learn moreReady to make sure no patient goes without follow-up?
Ask for your follow-up audit: in one call we go through your schedule and your patient database with you.
- We look at what's slipping away: half-used packages, overdue check-ups and dormant patients
- We show you Konabia with your clinic's treatments
- If we're not a fit, we'll say so