Everything you know about each patient, in one profile.
Appointments, spend, packages, loyalty balance, next visit, consent and every message sent. Always complete, because it all goes through Konabia.
At a glance
What matters about each patient, right at the top.
Sample data.
Their full history
Everything in its tab, nothing lost in a drawer.
Past and upcoming, with professional, service, price and status.
Balance, loyalty tier and packages with their sessions.
What they've bought and paid for at the clinic.
Their ratings after each visit and whether they left a Google review.
What your team needs to remember: allergies, preferences, alerts.
Every WhatsApp, email and SMS sent and received.
The forms they've filled in, saved to their profile.
Documents and images linked to the patient.
Your patient base
Your whole base, organised and ready to work.
Search, filter and segment in seconds. And spot incomplete profiles before you launch a campaign.
Quick segments
Active, new, no upcoming visit, VIP or birthday this month, in one click.
Tags
Tag treatments, interests or VIPs and use them to filter and segment.
Where each patient came from
Online booking, Instagram, a campaign or a phone call.
Consent per channel
See at a glance which channels you can use: WhatsApp, email or SMS.
Language
Store each patient's language so you can address them in it.
Incomplete data
Konabia flags profiles missing an email or phone so you can complete them.
Import and export
Bring your base over from another system or download it whenever you want.
Advanced filters
Combine spend, visits, treatments and tags to find exactly who you need.
Why it matters
The profile is what makes real retention possible.
Because the profile is complete, Konabia knows what to do with each patient at every moment.
Based on their treatment
it sends aftercare, checks in and invites them to repeat when it's due.
Follow-upsBased on what they spend
it adds balance to their card and upgrades their tier automatically.
Loyalty cardBased on their last visit
it spots when they're going cold and adds them to a reactivation campaign.
Win-back flowsBased on their tags and consent
they only get the campaigns that interest them, on the channel they agreed to.
CampaignsFAQ
Questions about patient profiles
Can I bring my patients over from my current system? +
Yes. Migrating your patient base and their packages is included in the setup: we do it for you. You can also import and export patients whenever you like from the dashboard.
What does each profile store? +
Personal details, past and upcoming appointments, spend, loyalty balance and tier, packages, sales, ratings, notes, communications, forms and files. All in the same profile.
How do I know who I can message? +
Each profile shows the patient's consent per channel (WhatsApp, email and SMS). Campaigns and follow-ups are only sent to patients who consented on that channel.
Can I segment my patients? +
Yes. You have quick segments (active, new, no upcoming visit, VIP, birthdays) and advanced filters combining tags, treatments, spend and visits.
Where is the data stored? +
On servers in the European Union.
All these pieces form one cycle: the CRM for aesthetic clinics that brings your patients back.
See the CRMKeep exploring
Related features
Calendar
Your whole team in one view, multiple locations, occupancy and packages on every appointment.
Learn moreFollow-ups
Aftercare, check-ins and repeat invitations after every treatment.
Learn moreLoyalty card
Balance every visit, automatic tiers and referrals in Apple and Google Wallet.
Learn moreCampaigns
Via WhatsApp, email and SMS, segmented and measured in bookings.
Learn moreReady to make sure no patient goes without follow-up?
Ask for your follow-up audit: in one call we go through your schedule and your patient database with you.
- We look at what's slipping away: half-used packages, overdue check-ups and dormant patients
- We show you Konabia with your clinic's treatments
- If we're not a fit, we'll say so