Patient win-back
The patients you already have are your best campaign.
Winning a new patient costs money in ads. Winning back one who already knows you costs a well-timed message. Konabia finds the ones who drifted away and messages them for you.
- Spots who hasn’t been back in a while
- Messages on WhatsApp and email
- Shows how many come back because of the message
What happens in many clinics today
A sleeping database
Hundreds of patient records: people who came, were happy and never came back.
Campaigns to everyone
The same message for everybody ends up annoying those who do come and doesn’t convince those who don’t.
No idea whether it works
You send a campaign and don’t know how many patients came back because of it.
How Konabia solves it
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01
Spots who has drifted away
You decide how long without a visit counts as an inactive patient.
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02
Messages them for you
A WhatsApp or email message with their name, their last treatment and a link to book.
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03
Measures who comes back
If they book, they leave the campaign. And you see how many came back thanks to the message, measured against a control group.
What’s included
Automatic detection
Finds patients who haven’t booked in a while, without you having to look.
WhatsApp and email
The message goes out on the channel the patient has agreed to.
Booking link
Every message includes a link so patients can book without calling.
Leaves once they book
As soon as a patient books, they stop getting campaign messages.
Measured results
How many came back and how much they spent, compared with a control group.
Consent respected
Only messages patients who have agreed to it, and honours every opt-out immediately.
Frequently asked questions
Anyone who hasn’t been in for the length of time you choose. You adjust it to suit your treatments.
Some inactive patients don’t get the message. That way you can compare and know how many came back because of the campaign, not by chance.
Only those who have consented to messages on that channel. Konabia stores each patient’s consent and honours every opt-out.
We bring them over in the free migration, or you can keep your current software and use this module. We’ll explain how it connects in your case.
Start with the problem that costs you most.
Pick only the modules you need. No lock-in, and free migration from your current software.